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Debt Collection Calls
High Quality Fair Automated Debt Reminder and Debt Collection Phone Calls
ISO 9001 is an internationally recognized Quality Management System standards certification
X-on are members of CISAS, an independent dispute resolution service for communications providers and their customers

Example Debt Collection Calls

Payment Reminders and Payment Collection

The messages can take any number of forms such as simple payment reminders, or including the option to connect to the X-on automated payment system, or to a live agent who can arrange payment via credit card for example.

A completely unattended automated voice call or SMS: "Hello Mr. Jones. This is a courtesy message to remind you that a payment of £165.88 is overdue on your account with XYZ Enterprises. Please call 0800 789789 to pay by credit card as soon as possible."
An automated call such as "Hello Mr. Jones. This is a courtesy call regarding an overdue payment of £165.88 on your account with XYZ Enterprises. Please press 1 to make an automated payment."
An automated call such as "Hello Mr. Roberts. This is a courtesy call regarding an overdue payment of £165.88 on your account with XYZ Enterprises. Press 1 to be connected to our agent who can arrange your payment."

Messages can be tailored for all possible scenarios and likely outcomes, such as failure to make the payment, and including notices of escalation - all reducing the time staff and agents are involved in the collection process.

Escalation Messages

"Hello Mr. Jones. According to our records the outstanding balance of £165.88 on your account with XYZ Enterprises has not been settled. Failure to settle the account within 5 days will result in additional late payment fees being added to your account balance. Thankyou."
"Hello Mr. Jones. According to our records the outstanding balance of £185.88, including a late payment fee of £20, on your account with XYZ Enterprises has not been settled. Failure to settle the account within 2 days will result in legal proceedings being taken to retrieve the debt. Thankyou."

Call Flow

Call flows can be constructed in accordance with your agency's best practice and fair play for the debtor.

SMS can be integrated to deliver details after the call is terminated.

No Response and Invalid Response prompts are standard prompts which provide the debtor with the opportunity to re-engage with the system before the call is terminated.

Example Call Flow:

Debt Collection Call Flow

For more information please call Sales on 0870 345 5577 or Email Us.