Simple Debt Collection System

High Capacity Contact

X-on can contact debtors in large numbers very quickly. Levels of outbound transmission can be tailored to the capacity of call centres and agents to handle the inbound traffic. Thousands of individualised calls can be made simultaneously, with the level of calls regulated to maximize call centre efficiency.

The usual methods of chasing outstanding debts can be prohibitive for smaller debts, but X-on debt collection calls reduce the cost to a level where chasing the smaller debts can be cost effective and a viable option.

Easy as Uploading Text Files

Uploading your database of debtors is as simple as uploading a CSV file. The messages can also be input via text formats such as CSV for conversion to speech by the X-on Text-to-Speech synthesis system.

Intelligent Messaging

The outcomes of previous call attempts are factored in when subsequent calls are made. For example a follow on message can include acknowledgement that a previous call was made and if a message was left. This is the usual procedure followed by an agent, maintaining a human feel to the calls and improving the perception of the debtor to the calls.

Predictive dialing ensures the debtor is efficiently connected to the next available agent should that option be chosen.

Online Reporting

A web interface provides supervisors with comprehensive online reports assisting in analysis of message success, best transmission times, agent efficiency etc.

Call Recording

Calls can be recorded for archiving and later use in possible legal proceedings for example.

Alerts via Email and SMS

Email and SMS alerts provide additional routes for contacting debtors.

Debt Collection Service

X-on can assist with planning your campaign, including overseeing the entire process.

As the service is hosted you have no investment in software, hardware or ongoing maintenance costs. Staff training can be provided ensuring they use the service efficiently, maximizing the benefits and increasing the returns.

Benefits

	Personalized messages for each debtor
	Authentication of calls confirming contact
	Automated payment resolution system
	Outbound live calls eliminated
	Reduced inbound call levels improving agent efficiency
	Predictive dialing improves efficiency by matching calls to agent availability
	Online reporting facilities for service efficiency profiling
	Easy database upload via CSV file for example
	Call recordings for archival